When you use our services, you trust us with your information. We understand this is a big responsibility and we work hard to protect your information and manage with control.
Your right to privacy is important to us. We take the security of your information seriously and have policies and processes in place to ensure it remains safe. This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information. All data collected is in compliance with Data Protection Act, the Privacy and Electronic Communications (EC Directive) Regulations 2002 and GDPR.
Know us:
Welcome to Recuva Technologies Pvt. Ltd, located at GE 148 Rajdanga Main Road, Kolkata- 700107 India.
Find us at www.recuvatech.com. We operate under the brand name British Opinion Polls, and our modus operandi includes telephone surveys on behalf of UK clients to help them target their products and services with efficiency and efficacy. No worries we always display our telephone number when we make calls and provide even the opportunity to call us back.
Data Rep Service
120 High Road
Information we don’t hold about you:
How long we keep your information:
We keep your personal data only for as long as necessary in accordance with regulatory and legal requirements and will decimate it securely at the end of the business. We have data retention deadline mostly for a year but if you would like to know any specific elaborate timescales, please contact us on info@britishopinionpolls.com
Why do we collect your Information:
Your personal information may help us to improve our ability to cater your needs on a personalized basis by helping us to learn more about you and your purchasing habits and also allow us to let you know about offers you might be interested in. Your information may be used for data validation, enhancement, information verification, suppression, tracing and to the extent permitted by law, individual reference or lookup services. It is used for purposes – Direct marketing and profiling.
You are allowed to unsubscribe from our services at any time. Furthermore, you can request deletion of your details from company’s database as per your preferences for not using your information for any of the above. We work with many of the UK’s leading brands to help them target their offers more precisely by collecting key purchasing information on their behalf. This survey process where we collect your data helps them understand the customer needs and sales program.
How do we protect your Information:
Be assured. You data will never be breached. We use different network security - physical, electronic, and procedural safeguards to prevent unauthorized access, theft, accidental loss of data, disclosure or deletion of data. The information is accessible to only a limited people who have been authorized inside our organization and we have protocols to cope with unfortunate events if it happens beyond our control and accessibility.
Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the United KIngdom, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way. No data transmission over the internet can be entirely secure still we use our best and reasonable endeavors to protect the security of your personal information from unauthorized access.
To whom we transfer your Information:
Marketing Service Providers are companies who collect data from different Data Controllers, such as us, and they also help their clients tailor products and services which best suit your requirements. They may also use your data for fraud prevention. Marketing Services Providers we work with are completely limited to only those organizations we have completed checks on and who will process your data in strict compliance with all laws, guidance and regulations of Data Protection. We share your data under the strict license terms with the Marketing Services Providers as listed below, who like us, will use it to create products and services to help organizations understand the likely characteristics of their own customers; and find others like them across a range of marketing channels.
In sharing your data with Marketing Services Providers, we rely on a lawful ground called ‘legitimate interest’, as our business depends on our ability to partner with third parties who process personal data for marketing-related reasons
Our Marketing Service Providers include-
Axowa: https://axowa.com/uk/privacy-policy/
Captivate + : https://captivateplus.com/privacy-policy/
Aura Media Group Limited : https://www.auramediagroup.co.uk/privacy-policy
PMDSC Ltd: https://pmdsc.co.uk/PMDSC_Privacy_Policy.pdf
Choose Leads https://www.chooseleads.co.uk/
ONE FAMILY
VIRGIN MEDIA
ScottishPower Energy Retail Limited https://www.scottishpower.co.uk/legal/privacy-policy
HOMESHIELD DIRECT
PDV Ltd whose clients include Consumer Lifestyles™ who’s privacy policy can be found at www.consumerlifestyles.co.uk
CONTACT LABS
READY 4 RETIREMENT
Surecover Group
GENESIS LIFE
ASSURE LIFE
DOGS TRUST
Under the Data Protection Act, We are also permitted to share some information with third parties who use such data for marketing purposes (including credit and risk assessment and management, research & analysis, identification and fraud prevention, debt collection and returning assets to you) within the ambit of the law. This would include the data you provide to us today, at any time in the past and in the future.
We will only share or exchange data with third parties with the protection of a written agreement and the ability to oversee their activities, unless information is required for regulatory reasons. We may share your information with organisations based outside the UK and European if required. Where this is the case, we will only do so provided that organisation complies with local data protection regulations and with a written agreement & due diligence.
Where we uphold relationships with other organisations that process your information on our behalf, we take care to ensure they have high data security standards. We will not allow these organisations to use your personal information for unauthorized purposes. In the event that a third party may deliver all or part of the service requested by you, whilst the information you provide will be disclosed to them, it will only be used for the administration of the service provided and to maintain management information for business analysis. Our third party sponsors may contact you for the purposes of direct marketing by Email marketing, Post, telephone, SMS or Social Media Advertising.
Our Marketing Service provider’s Client deals in different spheres:
General stores | Automotive | Property | Home furnishings | Fashion, and clothing | FMCG and Pharmaceutical | IT and home computing | Telecoms and utilities | Loans | Credit cards | Mortgages | Investment | Savings and Funds | Insurance of Homes and Cars | Personal and other insurances | Travel and Hotels | Health & Fitness | Media and publishing companies | Charities | Legal Institution | Claims Management Service | Finance products and services| Financial pensions | PPI | Lottery | Education | Home Services etc
Customer’s rights in relevance to GDPR:
An individual has the right to know what information is held about them. The GDPR in the UK provides a framework to ensure that personal information is handled properly.
Data subject rights include:
Right to be informed – Data subjects have the right (subject to a few exceptions) to be provided with information on how their personal data will be handled by Recuva Technologies Pvt Ltd. Articles 12 – 14 of GDPR set out the information that must be provided and typically this information is provided by way of a privacy notice. We have taken steps to meet its requirements in this regard by updating its privacy notice and will continue to monitor this issue to ensure the correct information is being given at the appropriate times.
Right of access to their personal data – The purpose of a subject access request is to allow individuals to confirm the accuracy of personal data and check the legality of processing to allow them to exercise rights of correction or objection if necessary. However, individuals can request to see any personal data that Recuva Technologies Pvt Ltd holds about them which includes copies of email correspondence referring to them or opinions expressed about them. We may also summarize information rather than provide a copy of the whole document. The GDPR requires us to provide information, not documents.
Right to Rectification - The right of individuals to require Recuva Technologies Pvt Ltd to rectify inaccuracies in personal data held about them. In some circumstances, if personal data is not complete, an individual can require the controller to complete the data, or to record a supplementary statement.
Right to be forgotten (erasure) – Individuals have the right to have their data erased in certain situations such as where the data is no longer required for the purpose for which it was collected, the individual withdraws consent, the individual has objected to processing based on legitimate interests, public task or official authority or the information is being processed unlawfully. There are certain exemptions to this right and there is no absolute obligation on us to erase the relevant data. It is important to identify whether any exemptions apply.
Right to Restriction - Individuals can ask us to ‘restrict’ processing of the personal data whilst complaints (for example, about accuracy) are resolved. Individuals can also ask us to restrict processing where the processing is unlawful, Recuva Technologies Pvt Ltd no longer needs the personal data but the individual does not want it erased and/or the individual has objected to the processing and while the objection is being considered, the individual wishes their data restricted.
Right to Portability – The data subject has the right to request that personal data concerning them and held by Recuva Technologies Pvt Ltd is provided to the individual (or a third party) in a structured, commonly used and machine- readable form. This right only applies to personal data that is processed by automated means (not paper records) and the processing is based either on consent or contract.
Right to Object – Data subjects have the right to object to specific types of processing based on (i) public interest/official authority; or (ii) legitimate interests; or where it involves processing for direct marketing. The data subject needs to demonstrate grounds for objecting to the processing relating to their particular situation except in the case of direct marketing where it is an absolute right. If we receive an objection to direct marketing, it must stop processing the personal data for this purpose immediately. Otherwise, we are entitled to consider whether there is legitimate ground for the processing which overrides the interests, rights and freedoms of the data subject or whether it needs to process the personal data for the establishment, exercise or defense of legal claims; in both cases we can override the objection.
Rights in relation to automated decision making and profiling – The data subject shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her. “Profiling” is the processing of data to evaluate, analyse or predict behaviour or any feature of their behaviour, preferences or identity. The foregoing right does not apply if: (a) it is necessary to enter into a contract with the data subject and us; (b) it is authorized by applicable law (and such law lays down suitable measures to safeguard the data subjects’ rights and freedoms and legitimate interest) or (c) is based on the data subject’s explicit consent. However, even if (a) or (c) is relevant, please note that we must put in place suitable measures to safe guard the rights of the data subject including the right to ask for a human to review the decision on behalf of Recuva technologies Pvt Ltd and to contest the decision. Further, automated decision-taking based on special category of data can only be done with explicit consent.
This policy will be updated as necessary to reflect best practice in data management, security and control and to ensure compliance with any changes or amendments made to the Data Protection Act, 2018 or similar law.
Our organisation has provision of Data Subject Access Request too for customers under article 15 of GDPR. You can request to know what personal information we have held, for how long or anything relevant as per above customer’s rights.
To allow us to respond promptly to any data subject access request, we ask you to download the Access Request Form currently available on website - http://britishopinionpolls.com/index.php/index/pages/7. Please complete, sign the form and be specific as possible about the Information you wish to access.
Attach a photocopy of your proof of identity and address to the Access Request Form. Send the completed request form, along with the proof of identity and address in mail to compliance@recuvatech.com / info@britishopinionpolls.com . Use of the Data Subject Access Request Form is not mandatory. However, completing the form should enable us to process your request more efficiently. There are some exceptions to the rights vested in data subjects according to Section 15 of the GDPR 2018 Act. The detailed explanation of exemptions is outside the scope of this policy. The responsible Person should consider the detail of exemptions carefully at www.ico.org.uk
We will try to revert back to SAR form within one month of receiving the request. There may be some circumstances where our Organization can take longer than one month to fulfill the request (up to a maximum two months where the request is complex or high number of requests being dealt with), however these are limited and we always strive to meet the Subject Access Requests within one month time frame.
Consent and Legitimate Interests:
We ensure safeguarding your personal information and obliged to process your information in line with all laws concerning the regulation and protection of Data Information Act. Your data can be processed either with Consent or with Legitimate Interest based on certain situations and aspects.
There are six lawful basis for processing data under GDPR – Consent, Contract, Legal Obligation, Vital Interests, Public task and Legitimate Interests. For Post and telephone marketing (not automated) – GDPR allows to choose legitimate interests or consent as your basis for processing information.
GDPR defines Consent as, “any freely given, specific, informed and unambiguous indication of his or her wishes by which the data subject, either by a statement or by a clear affirmative action, signifies agreement to personal data relating to them being processed.” Contacts must make a conscious decision to allow you to process their information. Under GDPR, consent, typically established through user acceptance of data privacy policies, is not open-ended, must be explicit and can only be applied to specific reasonable and known uses. Consent cannot be unilaterally extended to unspecified or unanticipated uses. And data controllers like us should provide users with both an opt-in and opt-out choices, along with the choice to delete previously collected data (data erasure process).
Whereas the Legitimate interest provision allows organizations to use personal data without specific consent (or other legal basis), provided they can demonstrate a legitimate purpose and the criticality of personal data processing in achieving that purpose. They must also provide a risk-based assessment of potential data owner impacts, and risk mitigation strategies. In other words, the organization must consider whether it can use a different approach to achieve its goals, without the processing of personal data. If it can, then that processing would be unlawful without another valid legal basis. Legitimate interests is basically a balancing act between what your mission is as an organisation, and the privacy interests of the person whose data you are processing.
Under article 6(1) (f)of GDPR, legitimate interest gives you lawful basis for processing legitimate interest is where: “Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data in particular where the data subject is a child”.
As for Direct marketing via Mail, SMS, Telephone (TPS/Non-TPS), Post (if you are registered with the Mailing preference service) , we prefer “Consent” as the basis of data processing while Legitimate interest serves as our legal basis to process data appropriately for solicited marketing (ie, Marketing proactively requested by the individual) or for unsolicited marketing in the given circumstances – Post ( if not registered with the MPS), Phone to Non-TPS numbers for Direct Marketing; customer analysis & non-automated profiling; Tracing and ID verification. Legitimate interests also allow us to call you where we have obtained your details via third party who name us in their privacy policy as one of parties to whom they share your information with us; it is also used to protect customer against fraud and insecurity.
In considering the most appropriate legal basis, we have conducted Legitimate Interest Assessment and balancing test to ensure minimal privacy impact and serve as an alternative choice of processing data. The documentation is available by writing us to: info@britishopinionpolls.com
Since the process of your information is based on consent and legitimate interest, you have right to object and withdraw your consent at any time. We may also monitor and keep records of email | telephonic communications which you send to us or any other communications with you in accordance with this policy and other business interests.
We may also use your data to communicate with you, keep our records up to date, for the investigation of or prevention of crime, for research and statistical purposes, to disclose to regulatory bodies for the purposes of monitoring and/or enforcing our compliance with their requirements, to process job applications, to gain feedback from you, to prevent crime and meet our legal obligations, prudentially manage our business using models and forecasts, keep you informed of other relevant products or services that may be of interest to you where you have provided consent.
“You always have the right to refuse to answer any question.”
Unsubscribe:
You can unsubscribe from British Opinion Polls at any time by submitting details on our website or request to opt out even on calls during survey. We would add his or her telephone number in our global DNC file. Your details will be suppressed as per your request and neither further emails / sms will be sent to you nor any details be passed onto any 3rd parties for the usage described in this Privacy Policy. To request suppression from British Opinion Polls completely, please write to us at info@britishopinionpolls.com
Reminder:
You are not required to pay any fees for exercising your rights nor will any charges is incurred on you while undergoing survey program. Please do not include confidential information in e-mails or letters while contacting with us.
You can also complain to the Supervisory Authority, which in the UK, is the Information Commissioner’s Office (ICO), their contact details are:
The Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK95AF
Telephone: 0303 123 1113
http://ico.org.uk/
Useful Links-
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
Please check back frequently to see any updates or changes to our privacy policy.
Version of Privacy Policy: 24th July 2024
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